FAQ

Q: What finishes do you offer?


Raw Steel: Raw Steel table legs are offered as completely raw straight from the factory. These will oxidize and rust naturally over time if left untreated.

Clear Coat: Clear Coat offers protection against oxidization and rust and is recommended on all products.

Powder-Coating: Powder-coating offers both choice of color, and protection against oxidization and rust.

Q: Where can I pickup my order?

A:

Orders can be picked up from 2839 Nanaimo St (Laneway behind the blue house). Once your order is fulfilled you will receive a link to schedule a pickup time. Times do vary, however generally our availability is Monday and Tuesday evenings 7-8:30pm for local pickup. If you have questions please ask!

Q: How much does shipping cost?

A:

Shipping is $25 flat rate Canada-Wide on all orders.

Q: Lifetime Guarantee

A:

We stand by our products, and customer happiness. Rest assured, when ordering our products we guarantee their quality and craftsmanship by offering a lifetime guarantee against manufacturer defects. If you experience any issues please contact us and we'll make sure you're taken care of quickly and efficiently. Thank you for your business!

Q: What are your lead-times?

A:

Hairpin legs (Standard sizes - Raw Steel & Clear Coat)
1-7 business days
Hairpin legs (Custom sizes - Raw Steel & Clear Coat)
5-10 business days
Flat Steel & Tube Steel (Raw Steel & Clear Coat)
12-15 business days
All Powdercoated Items
12-18 business days

Lead-times are provided as estimates only and do vary on occasion. If special circumstances are required please check with us to make sure it is possible prior to placing your order by contacting us at 778-686-3876 or orders@vancouverhairpinlegs.com

Q: Will my hairpin or flatsteel legs rust?

A:

Protect your raw steel hairpin legs by applying any kind of clear sealer or wax treatment.  You may also chose to paint your legs using a rust paint. If you'd like us to paint / powdercoat the legs for you, please contact us directly to discuss the options.

Q: Do you accept custom orders?

A:

Yes, please email us with your order inquiry or call us directly to discuss your project. 

Q: What size screws / hardware should I use?

A:

We recommend using standard #8 screws for hairpin legs, and 1/4" hex lag screws for flat steel. The length and type of screw depends on the material you are mounting the legs to.

Q: Is your site safe and secure to order on?

A:

Yes. Your information is safe and all payments are encrypted and processed securely. We do not store sensitive data.

Q: What is your return/exchange policy?

A:

Due to the custom nature of our product only standard hairpin legs (16" and 28" unfinished) can be exchanged for store credit all other hairpins and flat steel legs are final sale. Should you ever have an issue with a leg and need a replacement, we will happily replace a leg deemed to be defective at no charge. 

Q: Are legs sold individually?

A:

All table legs are sold individually unless otherwise stated.